🕰️ Between Assessment & Services

You will receive:

• A letter or email confirming the outcome
• Details of approved services (e.g., home support, respite)
• A priority level showing how urgent your needs are

Approved support does not start immediately. Each person is placed in a national queue for funding or service availability.

The wait time depends on:

• Your assessed priority level
• Your location and provider availability
• Government funding allocation

You can:

• Keep in touch with My Aged Care for updates
• Ask about short-term or interim help (e.g. CHSP or respite) while waiting
• Keep your GP informed of any health or safety changes

Waiting can be stressful, but there are useful things you can do:

• Stay connected with your GP – new medical information can support a review if needs change
• Review home safety – remove tripping hazards, check lighting
• Organise paperwork – Power of Attorney, Medicare card, pension details
• Look after yourself as a carer – free support is at Carer Gateway or Helplines.com.au

If your needs or circumstances change — for example, more falls, hospital admission, or carer illness — contact My Aged Care (1800 200 422) as soon as possible.

They may arrange a re-assessment or update your priority level.

When your place in the queue is reached, you will receive an assignment letter or call from My Aged Care. Then you can:

1. Choose a provider using the official Find a Provider tool
2. Discuss your care plan and costs with them
3. Start your services

This page summarises publicly available information from:

• myagedcare.gov.au/assessment ↗
• myagedcare.gov.au/aged-care-programs/support-at-home-program ↗
• Department of Health and Aged Care ↗

Our site is independent. We do not process assessments, funding, or referrals. Always confirm details directly with My Aged Care (1800 200 422).